Terms of use

1. General provisions

1.1. These Terms are a public proposal (offer) by the InstaHub service (the website instahub.top and the Telegram bot, hereinafter the “Service”) to conclude a contract for the provision of services within the meaning of Articles 633 and 641 of the Civil Code of Ukraine.

1.2. The contract is deemed concluded (the offer accepted) from the moment of account registration, balance top-up or placing an order — whichever occurs first. If you do not agree with the Terms, do not use the Service.

1.3. The Service may be used by persons who have reached the age of 18. By registering, you confirm your age and that you order services for pages you have the right to manage.

1.4. We may change the Terms. The new version takes effect from the moment it is published on this page and does not apply to orders placed before its publication. Continued use of the Service means acceptance of the new version.

1.5. The processing of personal data is described in the Privacy Policy, which forms part of these Terms.

2. What the Service's services are

2.1. The Service provides promotion services for pages and posts on social networks and messengers: followers, likes, views, comments, reactions, etc. The services are performed by third-party providers using the link specified by the client.

2.2. The services improve page metrics (the number of followers, likes, views). Unless the service description states otherwise, we do not guarantee that the accounts performing the service will have an avatar or posts or will continue to interact with your page, nor do we guarantee growth in sales, reach or income.

2.3. The description, minimum and maximum quantity, price, availability of a guarantee and estimated delivery time are stated on each service's card. The delivery time is an estimate: it depends on the provider's load and may be longer.

2.4. The Service is not affiliated with Instagram, Facebook (Meta), TikTok, YouTube (Google), Telegram or other platforms and does not act on their behalf. Platform names are used only to describe the services.

2.5. To fulfill an order, we may replace the provider or method of fulfillment with an equivalent one without changing the price for the client.

3. Client obligations

3.1. Provide a correct link to an open (public) page or post. The page must remain open the entire time the order is being fulfilled and the guarantee is in effect.

3.2. Do not change the username or link, delete the post or make the profile private until the order is completed.

3.3. Do not place several orders of the same type for the same link at the same time — neither in our Service nor in others: the provider will not be able to count the result correctly.

3.4. Do not order services for pages with illegal content, fraud, pornography, calls to violence or materials that violate the rights of others.

3.5. Familiarize yourself with the rules of social networks and bear responsibility for the consequences of violating them. Most platforms do not approve of artificial promotion; we recommend moderate volumes and speed.

3.6. Check the order details (service, link, quantity) before payment. The Service does not verify whether the page belongs to you.

3.7. Do not use the Service to present artificial activity as genuine in order to mislead advertisers, buyers or other persons.

4. Balance and payment

4.1. Services are paid for from the internal account balance in hryvnias. The balance is topped up via the Monobank payment service (any bank card, Apple Pay, Google Pay) or with cryptocurrency via the NOWPayments payment service. Funds are credited automatically once the payment is confirmed.

4.1.2. Topping up the balance is a prepayment (advance) for the Service's services. The balance is not a bank account, deposit or electronic money, and no interest accrues on it.

4.1.1. When paying with cryptocurrency, the invoice amount is set in hryvnias and NOWPayments calculates the number of coins at its own rate when the invoice is created. The payer bears network fees and exchange-rate risk. The balance is topped up by the invoice amount in hryvnias once NOWPayments confirms full payment. If a transfer is sent on the wrong network, to the wrong address, after the invoice has expired or for a smaller amount, funds are credited only after a manual review via support, and returning them may be impossible. Cryptocurrency transfers are irreversible: funds credited to the balance are used for orders and are not returned to a wallet.

4.2. The order price is fixed at the moment the order is placed and does not change afterwards. Catalog prices may change without notice.

4.3. Top-up bonuses, promo code funds, referral credits and level discounts are incentives of the Service. They can be spent only on orders; they cannot be exchanged for money or withdrawn.

4.3.1. Funds on the balance cannot be withdrawn. They can be spent only on the Service's services. The balance is not refunded to a card, crypto wallet or other payment details, is not exchanged for money and is not transferred to other users, except in the cases expressly listed in clause 5.5. So top up the balance by the amount you plan to use.

4.4. We may change or cancel bonus programs, promo codes and the referral program. Credits obtained in violation of the Terms (for example, inviting oneself, multiple accounts of one person) are revoked.

5. Cancellation and refunds

5.1. If the provider cancels an order, its full cost is automatically returned to the balance. If an order is partly completed, the cost of the undelivered part is returned. Such refunds are made only to the balance (clause 4.3.1).

5.2. An order may be canceled at your own request only for services marked “can be canceled” and only before it is completed; the cost of the undelivered part is refunded.

5.3. Funds are not refunded if the order is not fulfilled or not fully fulfilled due to the client's fault: an incorrect or invalid link, a private profile, a changed username, a deleted post, simultaneous orders for the same link (clause 3.3), nor for fully completed orders.

5.4. A natural decrease in quantity (unfollows, disappearance of likes or views after completion) is not grounds for a refund. For services without a guarantee, unfollows are not compensated; for services with a guarantee, Section 6 applies.

5.5. Funds are refunded to the card or other details used for the top-up only in the following cases: (a) an erroneous or double charge caused by the Service or the payment service — the erroneously paid amount is refunded; (b) the Service completely ceases operation — the unused balance of own funds is refunded; (c) the account is restricted on the Service's initiative without any breach of the Terms by the client (clause 9.2); (d) other cases where a refund is expressly required by mandatory provisions of law (clause 10.2). Bonuses and incentives (clause 4.3) are not refunded under any circumstances. A request is submitted to support and reviewed within 14 days; the payment service fee may be deducted from the refund amount.

5.6. Transitional provision: funds credited to the balance before October 26, 2026, when the previous version of the Terms was in force, can be refunded to the card upon a written request to support submitted by November 30, 2026.

6. Refill guarantee

6.1. Services marked ♻️ have a refill guarantee for the period stated in the service description. The guarantee means a free refill of the decreased quantity, not a refund.

6.2. A refill is launched automatically or with the “Refill” button in the “My orders” section (no more than once a day) and is performed by the provider within a reasonable time.

6.3. The guarantee does not apply if the client has violated Section 3 (made the profile private, changed the username, deleted the post, ordered the same service from another service), or if the decrease resulted from actions by the social network regarding the page itself.

7. Payment disputes (chargeback)

7.1. For any payment questions, contact support first — we will resolve them without involving the bank.

7.2. If a client disputes a payment with the bank without contacting support or after the service has been provided, we may block the account, stop active orders, revoke bonuses and provide the bank with proof of order fulfillment.

7.3. The use of other people's cards and payment details is prohibited and results in account blocking and the transfer of information to law enforcement authorities upon their request.

8. Limitation of liability

8.1. The Service is not liable for the actions of social networks: blocking or restriction of a page, removal of followers, likes, views or posts, reduced reach, or any consequences arising therefrom.

8.2. The Service is not liable for lost profits, lost income or other indirect damages. The Service's total liability for any order is limited to the amount paid for that order.

8.3. The Service is not liable for temporary unavailability of the website, the bot or individual services due to maintenance, or failures of providers, payment systems, hosting or communications. In such cases, orders are fulfilled once operation is restored, or funds are returned to the balance under Section 5.

8.4. The parties are released from liability for failure to fulfill obligations due to force majeure circumstances, including martial law, hostilities, power outages and actions of government authorities.

9. Account blocking

9.1. We may restrict or block an account in the event of violation of these Terms, fraud, abuse of bonuses, promo codes or the referral program, attempts to interfere with the operation of the Service, or abusive behavior towards support.

9.2. If an account is blocked for breaching these Terms or for fraud, the remaining balance is not refunded. If an account is restricted on the Service's initiative without any breach by the client, the client may contact support to use the remaining balance or get back unused own funds (clause 5.5). Creating new accounts to circumvent a block is prohibited.

10. Dispute resolution

10.1. Disputes are resolved through negotiation via support on the website. A request is reviewed within 14 days.

10.2. If no agreement is reached, the dispute is considered in accordance with the laws of Ukraine. The provisions of these Terms apply to the extent that they do not contradict mandatory provisions of law, in particular on consumer protection.

11. Contacts

Support: the “Support” section in your account. Website: instahub.top.